Contact Us

Mr. Tronic · Meruel Investments SL

Contact.

One address for customers, retailers and authorities — answered by the manufacturer, not by an intermediary.

info@mr-tronic.com

Writing to us

Tell us these things
and we can answer at the first reply.

Every Mr. Tronic reference looks similar and there are 118 of them. What turns a question into an answer is the EAN — the thirteen-digit number printed on the box, under the barcode.

About a product

Specifications, compatibility, what a cable is rated at.

  • The EAN on the box
  • What you are connecting it to
  • The length of the run, if it is a distance question

Safety or compliance

Instructions for use, declarations of conformity, materials, disposal.

  • The EAN, or the model reference on the label
  • What the concern is, in your own words
  • A photograph, if there is something to see

Retail and distribution

Selling Mr. Tronic in your market.

  • Your company and the market
  • Which families you are interested in

Authorities

Market surveillance and regulatory enquiries.

  • Your reference number
  • The products concerned, by EAN
  • The deadline you are working to
Orders and deliveries

It depends on where
you ordered from.

An order placed on this site is ours. Delivery, returns and refunds for it come here, to the same address.

An order placed on Amazon is handled by that storefront, which can act on a parcel in a way we cannot. Writing to us about it adds a step rather than removing one.

Anything about the product itself — what it is, how it performs, whether it is safe, what documentation exists for it — comes here either way.

Manufacturer

Meruel Investments SL

Meruel Investments SL
Calle Lagasca 87, Esc. Izquierda, 3.º B
28006 Madrid
Spain
CIF B87840575
info@mr-tronic.com

Meruel Investments SL places Mr. Tronic products on the market under its own brand and is the manufacturer for the purposes of EU product legislation. Postal enquiries go to the address above.

Before you write

The answer may already be published.

Instructions for Use →All 118 references, searchable by EAN Product Compliance →Manufacturer, declarations, safety contact Guides →How to choose, install and get the most from a cable