Shipping policy

Where we ship from

Orders are shipped by Amazon Multi-Channel Fulfilment from Amazon fulfilment centres in the European Union, and orders to the United Kingdom from Amazon fulfilment centres in the United Kingdom.

Where we ship to

Mainland Spain, the Balearic Islands, mainland Portugal, Austria, Belgium, France, Germany, Ireland, Italy, Luxembourg, the Netherlands, Poland, Sweden and the United Kingdom. We do not currently ship to Mexico, the Canary Islands, Ceuta, Melilla, the Azores or Madeira. If a destination is not offered at checkout, we do not currently ship there.

Dispatch

Your order is sent to the fulfilment centre as soon as payment is confirmed.

Delivery times

Estimated working days from the order. Working days are Monday to Friday, excluding public holidays.

  • Luxembourg and Austria: 1 to 2
  • Mainland Portugal, Belgium, the Netherlands and France: 1 to 3
  • Mainland Spain, Poland and the United Kingdom: 2 to 3
  • Germany and Italy: 2 to 4
  • Balearic Islands: 3 to 5
  • Ireland: 2 to 7
  • Sweden: 4 to 7

These are estimates, not guaranteed delivery dates. Express delivery is also offered to mainland Spain (1 to 2) and the United Kingdom (1). The estimate for your destination is shown at checkout.

Shipping cost

  • Spain, Portugal, France and Luxembourg: Free from €40
  • Germany: Free from €25
  • Italy and the United Kingdom: Always free
  • Belgium, the Netherlands, Austria, Ireland, Poland and Sweden: By weight

Below the free-shipping amount, and to the other destinations, shipping is calculated by weight and destination. It includes the VAT of the destination country and is shown in full at checkout before you pay.

Tracking

You will receive a tracking number by email once your order has shipped.

Delivery addresses

Please check the delivery address before completing your order. If a parcel is returned as undeliverable, we will contact you to arrange a new delivery or a refund of the goods.

Questions

Write to info@mr-tronic.com quoting your order number.

This policy does not affect your statutory rights as a consumer under European Union law.